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Collection Catalogue
Ground Floor Kampus Nawasena Mandiri Corporate University
Jl. Daan Mogot, Wijaya Kusuma, Grogol petamburan, Jakarta Barat
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Happy About Customer Service? : Creating a Culture of Customer Service Excell…
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Welsh, Ken
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The Customer is Boss
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Tschohl, John
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High Performance Sales Organizations : Creating Competitive Advantage in the …
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Coker, Darlene M.
DelGaizo, Edward R.
Murray, Kathleen A.
Edwards, Sandra L.
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Customer Relation Management: Creating the Customer-Centric Financial Service…
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Evans, Richard
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The Ultimate Question : Driving Good Profits and True Growth
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Reichheld, Fred
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Developing New Banking Products A Manager's Guide
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Reidenbach, R. Eric
Grubbs, M. Ray
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Marketbusters: 40 Strategic Moves That Drive Exceptional Business Growth
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McGrath, Rita Gunther
MacMillan, Ian C.
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Menjadi Customer Service Representative Yang Sukses
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Finch, Lloyd
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Retailers in Financial Service: A new strategic approach to costumer relation…
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Murphy, Seamus
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