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Collection Catalogue
Ground Floor Kampus Nawasena Mandiri Corporate University
Jl. Daan Mogot, Wijaya Kusuma, Grogol petamburan, Jakarta Barat
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CRM at the Speed of Light : Capturing and Keeping Customers in Internet Real …
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Greenberg, Paul
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Exceptional Service, Exceptional Profit : The Secrets of Building a Five-Star…
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Inghilleri, Leonardo
Solomon, Micah
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Call Center Handbook : The Complete Guide to Starting, Running and Improving …
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Dawson, Keith
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The Brave New Service Strategy : Aligning Customer Relationships, Market Stra…
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Gutek, Barbara A.
Welsh, Theresa
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Behavioural Finance for Private Banking
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Hens, Thorsten
Bachmann, Kremena
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The Customer Relationship Management : Survival Guide
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Lee, Dick
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Customer Loyalty : How to Earn It, How to Keep It
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Griffin, Jill
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Financial Customer Services : A Guide to Making Smarter Business Decisions
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Schaeffer, H.A.
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Kaizen Strategies For Customer Care = Strategi Kaizen Untuk Kepedulian Pada P…
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Wellington, Patricia
Sindoro, Alexander
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The Market Driven Organization : Understanding, Attracting, and Keeping Valua…
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Day, George S.
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