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Collection Catalogue
Ground Floor Kampus Nawasena Mandiri Corporate University
Jl. Daan Mogot, Wijaya Kusuma, Grogol petamburan, Jakarta Barat
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The Customer Loyalty Pyramid
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Lowenstein, Michael W.
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Achieving Excellence Through Customer Service
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Tschohl, John
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CRiSP: Calming Upset Customers
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Morgan, Rebecca
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Customer Satisfaction: Practical Tools for Building Important Relationships
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Scott, Dru.
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Seven Power Strategies for Building Customer Loyalty
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Timm, Paul R.
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The Nordstrom Way to Customer Service Excellence : The Handbook for Becoming …
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McCarthy, Patrick
Spector, Robert
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The Loyalty Effect : The Hidden Force Behind Growth, Profits, and Lasting Value
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Reichheld, Frederick F.
Teal, Thomas
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CRM Unplugged: Releasing CRM's Strategic Value
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Bligh, Philip
Turk, Douglas
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Service with Character : 18 Prinsip Keberhasilan Layanan di Era Horizontal da…
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Kartajaya, Hermawan
Ridwansyah, Ardhi
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Loyalty.com : Customer Relationship Management in the New Era of Internet Mar…
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Newell, Frederick
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