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Collection Catalogue
Ground Floor Kampus Nawasena Mandiri Corporate University
Jl. Daan Mogot, Wijaya Kusuma, Grogol petamburan, Jakarta Barat
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How To Improve Customer Service : Kiat Meningkatkan Pelayanan Bagi Pelanggan
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Cook, Sarah
Macaulay, Steve
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Positive Outrageous Service
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Gross, T. Scott
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The Nordstrom Way to Customer Service Excellence : The Handbook for Becoming …
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McCarthy, Patrick
Spector, Robert
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Call Center Handbook : The Complete Guide to Starting, Running and Improving …
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Dawson, Keith
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The Brave New Service Strategy : Aligning Customer Relationships, Market Stra…
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Gutek, Barbara A.
Welsh, Theresa
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Behavioural Finance for Private Banking
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Hens, Thorsten
Bachmann, Kremena
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Customer Loyalty : How to Earn It, How to Keep It
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Griffin, Jill
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Financial Customer Services : A Guide to Making Smarter Business Decisions
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Schaeffer, H.A.
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Kaizen Strategies For Customer Care = Strategi Kaizen Untuk Kepedulian Pada P…
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Wellington, Patricia
Sindoro, Alexander
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Be Our Guest : Perfecting the Art of Customer Service
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Eisner, Michael D.
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